Frequently Asked Questions (FAQ)

Question: Where are your sales operations located in India?
Answer: Our sales in India have started in Delhi and the surrounding NCR (National Capital Region), including nearby cities. In the future, we plan to expand to other cities, but for now, our operations are focused in Delhi and its surrounding areas.

1. Measurement and Delivery Process

Question: How do you take my measurements?
Answer: Our expert tailors will visit your home to take precise measurements. This ensures that your suit is perfectly tailored to your size.

Question: Are there any adjustments made during delivery?
Answer: Yes, during delivery, our team will conduct a final fitting and make any necessary adjustments to ensure your product is flawless.

2. Product Variety and Customization

Question: What products do you offer?
Answer: We offer a wide range of products, including wedding suits, vests, shirts, accessories, and shoes.

Question: Can I customize your products?
Answer: Yes, our products can be fully customized to meet your preferences. Our tailors will assist you in selecting the style and fabric that suit you best.

3. Ordering and Payment

Question: How can I place an order?
Answer: You can browse our website to explore our products and place your order online.

Question: What payment methods do you accept?
Answer: We accept credit cards, debit cards, and other secure payment methods.

4. Delivery and Return Policy

Question: When will my order be delivered?
Answer: Orders are typically delivered within 2-5 business days. The delivery time may vary depending on the product type and delivery address.

Question: Can I return custom-made products?
Answer: You can return products ordered in standard sizes. However, custom-made products tailored to your specific measurements and preferences cannot be returned. During delivery, we perform a final check to ensure the product meets your expectations.

5. Contact and Support

Question: How can I contact you?
Answer: You can reach us at +49 69 90 02 57 57 or via email at info@gerard-paris.com.